Refund/Return Policy
Refund & Return Policy
Last updated: 15.01.2026
At Layora, many of our products are print-on-demand and custom-made, created especially for you.
1. Custom & Print-on-Demand Items
Because custom items are made to order:
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We do not accept returns or refunds for custom or personalized products, unless the item is defective or incorrect.
2. Damaged or Incorrect Items
If you receive an item that is:
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Damaged
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Defective
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Printed incorrectly
Please contact us within 14 days of delivery with:
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Your order number
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Photos of the issue
We will offer a replacement or refund at no additional cost.
3. Non-Custom Items
If applicable:
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Returns must be requested within 14 days of delivery
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Items must be unused and in original condition
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Return shipping costs are the customer’s responsibility unless the item is faulty
4. Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days.